Last updated: January 2025
Your privacy matters to us. This Privacy Policy explains what personal information ace super collects, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
When you register an account with ace super, we collect basic personal details such as your full name, date of birth, email address, and mobile number. We also collect a government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years old as required under Philippine law. During normal use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. Payment-related information such as your preferred deposit method and transaction history is recorded to process withdrawals and deposits accurately. We may also collect information you voluntarily provide when you contact our support team, submit a complaint, or respond to a survey. All data collection is limited to what is genuinely necessary to operate the platform safely and in compliance with applicable regulations.
The personal data we collect is used primarily to create and manage your player account, process financial transactions, and verify your identity in line with anti-money laundering requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Technical and behavioural data helps us improve platform performance, detect suspicious activity, and prevent fraud or unauthorised access. Where you have opted in, we may use your email or mobile number to send you relevant promotional communications about new games or platform features — you can opt out of these at any time through your account settings. We do not use your data to make automated decisions that produce significant legal effects without human review. Your information is never sold, rented, or traded to third-party advertisers or data brokers.
ace super does not sell or share your personal data with third parties for their own marketing purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud hosting providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain situations, we are legally required to disclose information to regulatory authorities, law enforcement agencies, or courts in the Philippines when presented with a valid legal order or request. If our business is acquired or merged with another entity, your data may be transferred as part of that transaction, and you will be notified in advance. We take reasonable steps to ensure that any third party receiving your data maintains standards of protection equivalent to our own. We will never disclose your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive account credentials are stored using one-way hashing algorithms so that even our internal staff cannot view your password in plain text. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with data access undergo regular security training. We conduct periodic security assessments and vulnerability testing to identify and address potential risks before they can affect our players. While no system can guarantee absolute security, we are committed to maintaining the highest practical level of protection for your data at all times.
Our platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how players interact with different parts of the site. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. Analytics cookies help us understand aggregate usage patterns so we can improve navigation, game loading times, and overall user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across unrelated websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
As a player on our platform, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a readable format. You may also request that we correct any inaccurate information, or ask us to delete your account and associated data where there is no legal obligation for us to retain it. If you believe we are processing your data unlawfully or without a valid basis, you have the right to object and to request that processing be restricted while your concern is reviewed. To exercise any of these rights, please contact our support team directly via the platform's live chat or by emailing [email protected]. We will respond to all data rights requests within 30 days. Please note that some requests may be subject to identity verification before we can act on them, to protect your account from unauthorised changes.
We retain your personal data for as long as your account remains active and for a period of up to five years after account closure, in line with our legal and regulatory obligations under Philippine anti-money laundering laws. Transaction records and identity verification documents may be kept for longer periods where required by law or where there is an ongoing investigation or dispute. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion before the end of the standard retention period, we will delete all data that we are not legally required to keep and will informyou of what, if anything, is being retained and why. We do not retain data beyond what is necessary for the purposes described in this policy.
Our platform is strictly intended for adults aged 21 and above in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21, and registration is not permitted for minors. If we discover that a minor has created an account, we will immediately suspend that account, delete the associated personal data, and report the matter to the relevant regulatory authority if required. Parents or guardians who believe a minor may have registered on our platform are encouraged to contact our support team immediately so we can investigate and take appropriate action. We take our responsibility to protect young people seriously and have age verification measures in place at the point of registration to prevent underage access.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any questions about this Privacy Policy or how your data is used, please do not hesitate to reach out to our support team at [email protected].
All data is transmitted over TLS encryption and stored with strict access controls.
We do not sell, rent, or trade your personal information to any third party, ever.
Access, correct, or delete your data anytime by contacting our support team.
Our data practices align with Philippine regulations and anti-money laundering requirements.
Our support team is available around the clock to help with any data-related concerns. You can also visit our FAQ for quick answers about how your account and information are managed.