Gaming should always be a source of fun — not stress. At ace super, we are committed to giving every Philippine player the tools, information, and support they need to keep their play healthy and in control. This page explains our approach and the options available to you.
ace super believes that responsible gaming is not just a policy — it is a core part of how we operate. We want every player in the Philippines to enjoy our platform safely, with full awareness of their habits and the resources available to them.
Set daily, weekly, or monthly deposit caps directly from your account settings to stay within your personal budget.
Receive automatic reminders when you have been playing for an extended period, helping you take regular breaks.
Request a temporary or permanent self-exclusion at any time. Our team will process your request promptly and with full confidentiality.
Review your full gaming and transaction history anytime so you always have a clear picture of your spending and play patterns.
Problem gambling can affect anyone, and the first step toward getting help is recognising the warning signs early. If gaming is starting to feel less like entertainment and more like an obligation, it may be time to pause and reflect. Common signs include spending more money than you planned, chasing losses, neglecting work or family responsibilities, and feeling anxious or irritable when not playing. Borrowing money to fund gaming sessions or hiding your activity from loved ones are also serious indicators that support may be needed. At ace super, we encourage all players to check in with themselves regularly and to reach out to our support team without hesitation if they have any concerns.
Log in to your account and check your current deposit and session limits. Adjusting them to a comfortable level takes less than a minute and can make a real difference to how you experience the platform.
Use our cool-off feature to pause your account for 24 hours, 7 days, or 30 days. During this period you will not be able to log in, giving you space to reset and refocus on other priorities.
Our support team is available around the clock via live chat and email. If you feel uncomfortable speaking with us directly, the Philippine Amusement and Gaming Corporation (PAGCOR) also provides guidance and referral services for players who need additional help.
If you feel you need a longer break, contact our support team to request a formal self-exclusion. This will close your account for the duration you choose, and we will not send you any promotional communications during that time.
ace super strictly prohibits anyone under the age of 21 from registering or playing on our platform, in line with Philippine gaming regulations. We use age verification checks at the point of registration and reserve the right to request additional identity documents at any time. If you share a device with younger family members, we strongly recommend using device-level parental controls and keeping your login credentials private. Any account found to belong to a minor will be immediately suspended and all associated funds returned in accordance with our terms. Keeping young people safe is a responsibility we take seriously, and we appreciate the support of parents and guardians in upholding this standard.
Our support team is here for you any time of the day. You can also visit our FAQ page for quick answers about account controls, limits, and self-exclusion options.